Carroll Consulting Group

Carroll Consulting Group was founded by Mike Carroll in 1990. Mike has a history within the recruitment industry stretching back to the 1970’s and, with a previous employer, was the first person in Queensland to introduce the concept of IT contractors into the Queensland government. Mike and his wife Nanette also purchased the Brook Street Bureau Office Personnel business which they ran very successfully before selling in 2000. In the early 90’s Carroll Consulting Group and Brook Street would present a dual service proposition to clients. Today, Carroll Consulting Group is still partnering with some of these clients.

Carroll Consulting Group grew and established a reputation for thorough and reliable recruitment services delivered with a high level of personal commitment. The organisation, although recruiting across all management functional areas, developed a strong profile for the provision of excellent candidates in the IT, Consultative Sales and Accounting areas. By the mid 90’s the organisation employed over 10 staff and had also built a strong IT contracting business again servicing government, which Mike Carroll had done so effectively years earlier. Most major companies with a head office in Queensland, and State Government departments had had some dealings with Carroll Consulting Group.

By 1998 a very strong portfolio had been built in the Manufacturing and Sales & Marketing sectors. Mike Carroll decided to retire and the business was sold to Ian Hamilton, the current Managing Director. Ian had worked within the business since the early 90’s and had been instrumental in establishing a focus on the Manufacturing and Sales and Marketing areas. This was to be the thrust of the business for the next several years. The emphasis, however, was always on strategies that would understand the client’s business and deliver very good candidates.

It was also during ‘98 that the company became an Australian foundation member of the NPA Worldwide Recruitment Network. This co-operative (www.npainc.com) has grown to over 70 members across Australia of small to medium sized, professionally operated independent recruitment consultancies. Around the globe there are almost 400 companies, bound together with a common set of protocols, ethics and state of the art technology. This has allowed Carroll Consulting Group to use additional resources from selected partners to assist with client assignments and in placing candidates and has had significant benefit in the company’s growth and presence in the Australian market place. It also gives the staff of Carroll Consulting Group the opportunity to interact with other consultants and business owners on a National and International level and provides a forum for discussing common problems, issues and opportunities facing the industry.

In 2002 the existing philosophy of personal commitment to recruitment excellence was reinforced with the adoption of the “Strategic Recruiters” line within the Carroll Consulting Group banner and revised business plan. The strong and proven recruitment processes were made more robust, including the introduction of in-depth behavioural interviewing and competency banks for all senior roles.

Carroll Consulting Group in 2007 is a valued partner to a number of Australian-based companies, and offers a range of Executive Recruitment, Contracting and HR services across Manufacturing, Sales and Marketing, Information Technology, Engineering, Accounting, Finance and Administration and Human Resources. This year has also seen an enhancement of the staff retention and profit-sharing arrangements for Carroll Consulting Group employees and a new strategic alliance has been established with the Chandler MacLeod Group. We are now a “channel partner” (a partnering arrangement worked out directly with Kevin Chandler) and have successfully developed a range of reporting tools and processes that are unique to Carroll Consulting Group in delivering value-adding psychological assessment information to clients on short-listed candidates.

Going forward - Carroll Consulting Group has stayed true to a philosophy of continuing to add value, commitment and passion to the range of Recruitment, Contracting and HR Services we deliver to our clients. We have recently incorporated the words “High Care – High Commitment” into the way we describe ourselves and our approach to the recruitment process. We are continuing to grow, but in a way that reinforces our values and strives to provide a working environment that enhances the job satisfaction of everybody within the company.